Return Policy and Exchange

At RVcover.ca, we're proud to be a Canadian company committed to delivering top-quality products and exceptional service. If you’re satisfied with your purchase, we’d love for you to spread the word! But if something didn’t meet your expectations, we want to hear from you directly—we’re here to make things right.

You have up to 30 days from the date of delivery to request a return. We don’t charge hidden fees, and in some cases, we’ll even cover the return shipping. Every return request is handled with care and attention, and we strive to make the process as simple as possible.

Extended Holiday Returns: Orders placed between November 15th and January 30th are eligible for a return within 60 days of delivery.

How to Start a Return

Step 1 – Contact Us
Email us at rma@rvcover.ca within 30 days of receiving your order. Include your full name, order number, the reason for return, and whether or not the item has been opened.

Step 2 – Approval Process
Our support team will review your request and reply with instructions for returning the item. In some cases, we may offer to cover the return shipping.

Step 3 – Receive Your Refund
Once our warehouse receives your returned package, we’ll process your refund right away. A confirmation email will be sent, and the funds will be returned to your original payment method. Please allow 1–5 business days for the refund to reflect in your account.

Need to Exchange Instead?

If you prefer an exchange instead of a refund, we’ve got you covered! Just email us at rma@rvcover.ca within 30 days of delivery. Include your name, order number, the reason for the exchange, and let us know if the item was opened. If there’s a price difference between the items, we’ll handle any necessary adjustments.

More information is available in our full Return and Exchange Policy, located in our Terms and Conditions.

How to Use Our Price Match Promise

We make price matching easy and stress-free! If you find a lower price elsewhere, just reach out to us with the details and we’ll take care of the rest. Our team is happy to help you get the best value.

Order Cancellation Policy

Because we ship most orders within 24 hours, it’s important to contact us as soon as possible if you’d like to cancel. Please call us at 1-800-770-1838 x1 or email sales@rvcover.ca with your order number. The sooner you reach out, the easier it is for us to assist you before your item leaves the warehouse.