We're well aware of how difficult and complicated it can be to return products bought from online retailers. At RVcover.ca, we offer a 30 day money back guarantee, giving you the opportunity to try out our products before making a commitment. If, for whatever reason, you wish to return your purchased item within the first 30 days, we'll refund you. We'll also refund the return shipping cost, if the return is a result of our error.
What is the return procedure?
Send an email to RMA@RVcover.ca with your...
- Full Name
- Order Number
- Reason for return
You should expect an email reply within 24 hours. If you're not very computer savvy, you can also call us at 1-800-770-1838.
We may ask you to complete our RMA form, either by email or phone.
When and how do I get my refund?
The refund is issued as soon as we receive your return package. We will credit the full amount to your original payment method. You should also expect to get a confirmation email once your refund has been processed.
What is the exchange procedure?
If you'd like to do an exchange rather than a refund, it's no problem at all. Call us and we'll do our best to accommodate your exchange request. If there's a price difference, we'll adjust the costs accordingly.
What if the product is damaged or defective?
In the rare event, that you receive a product that's defective or damaged, we'll replace it for free.